Terms and conditions

General conditions of Sale

Each order is accepted and each supply is carried out according to the General Conditions of Sale indicated below; therefore the placing of an order or the acceptance of an offer, given in any form, are valid as an express and complete acceptance of these General Conditions of Sale without reservation of any kind, unless the exceptions have been confirmed in writing by Diamanti di Zucchero from Tortora Nicola. For anything not provided for in the General Conditions of Sale below, only the rules of the Italian Civil Code will apply. These General Conditions of Sale are valid exclusively for direct contracts with Diamanti di Zucchero from Tortora Nicola.
The goods, even if sold carriage paid, always travel at the risk of the purchaser, who in his own interest must check the quantity and conditions of the goods before collection and, if necessary, make the appropriate reservations to the carrier. Any dispute relating to the number and condition of the packages delivered will be rejected when the buyer has not immediately expressed such complaints in writing to the carrier. ----- The goods are delivered ex works Diamanti di Zucchero from Tortora Nicola. In any case, Diamanti di Zucchero from Tortora Nicola reserves the right to ship the goods carriage paid, with the relative transport costs being charged to the invoice, when the amount of the single shipment is less than the minimum amount foreseen in the current price list. The delivery terms are purely indicative and are always given without guarantee and except in cases of force majeure or unforeseen events, including delays in the delivery of raw materials, motive power and more generally all those facts not attributable to willful misconduct or gross negligence of Diamanti di Zucchero from Tortora Nicola. If, once the products have been prepared for shipment to the buyer, the delivery has not taken place due to a fact not attributable to Diamanti di Zucchero from Tortora Nicola, the delivery is understood to be carried out with the simple notice of goods ready to be communicated to the buyer with registered letter or by telegram. From that moment on, in addition to the agreed price, will also be due for the storage fee to Diamanti di Zucchero from Tortora Nicola.
The prices of Diamanti di Zucchero from Tortora Nicola
are intended for goods delivered ex works. They are merely indicative and do not bind in any way Diamanti di Zucchero from Tortora Nicola, who reserves the right to make changes to them adequate to the increases in labor, raw material and other cost elements that have occurred. were verified during the contract and up to the day of dispatch COMPLAINTS
All the products supplied by Diamanti di Zucchero from Tortora Nicola are covered by a guarantee of good functioning for a period of two years from the date of delivery. Any claim for manufacturing vices and / or quality defects of the goods must be proposed to Diamanti di Zucchero from Tortora Nicola in writing under penalty of forfeiture within 8 (eight) days of receipt of the products in the event of vices and / or apparent defects and in the event of disputes referred to in the previous art. 2, 2 and within 8 (eight) days from the discovery of the vices and / or defects in case they are hidden. The buyer must demonstrate, for the admissibility of the claim, the correct conservation and, if the product had already been installed, also the correct installation. Diamanti di Zucchero from Tortora Nicola can be held responsible only in the cases for which art. 1229 of the Civil Code does not allow exemption from liability; the guarantee pursuant to art. 1487 of the Civil Code, however limited, at the choice of Diamanti di Zucchero from Tortora Nicola, to the return with reimbursement of the price or to the replacement of defective parts, with the exclusion of compensation for any damage and reimbursement of any expense. The return of the goods is not allowed without the written authorization of Diamanti di Zucchero from Tortora Nicola, failing which the goods will be returned to the sender. In the event of an authorized return, the goods must be returned free at destination within 8 days and subject to a charge as compensation for administrative costs in the conventional minimum amount of 15% (fifteen percent). All products must be connected and installed according to the CEI standards in force and the information contained in the Catalog and on any instruction sheets by trained personnel. Diamanti di Zucchero from Tortora Nicola doesn’t assume no responsibility for products marketed and / or installed in Countries where there are regulations that do not allow their use.

Disputes and competent court

The competent court for any dispute is exclusively that of NAPLES, without the possibility of any modification. Contracts, even if stipulated with foreign buyers and for materials supplied abroad, are governed by Italian law.


By registering on the site of Diamanti di Zucchero from Tortora Nicola your data is safe.
All data is transmitted and processed within the company with the utmost respect for the law on privacy. They are used for the exclusive purpose of completing your orders or, when you authorize us to do so, to notify you of occasions, promotions or competitions relating to the Diamanti di Zucchero from Tortora Nicola website. Pursuant to the law Law 31.12.1996 n. 675 (Law on the protection of privacy)
Diamanti di Zucchero from Tortora Nicola informs that:
The customer acknowledges that the personal data communicated and / or exchanged, even in the pre-contractual information phase, will be processed pursuant to, for the effects and with the purposes referred to:
Art. 12 paragraph 1, letters b), c), d) and f) of Law no. 675/96 and subsequent amendments and additions.
Furthermore, it is understood that the customer expressly consents to the transfer of personal data pursuant to and for the effects:
Art. 28 paragraph 4 letter a) of Law no. 675-96
and, in any case, to their communication and dissemination pursuant to and for the effects:
Art. 20 paragraph 1 letter a) of the aforementioned law.
The processing of personal data has the sole purpose of adequately carrying out its commercial activity.
The data will be processed both with computerized and paper systems.

The data may be disclosed to third-party organizations (banks, companies connected to us) exclusively for the conduct of the business relationship with the customer. Legal Notes - PRIVACY
The data provided by the user when registering with and its services will be recorded on electronic databases owned by Diamanti di Zucchero from Tortora Nicola, based in Via Veccio, 11 80030, Roccarainola (NA) - VAT number 09624211216 who will be the owner for the treatment.
The user's personal data will be used by Diamanti di Zucchero from Tortora Nicola in compliance with the privacy protection principles established by Legislative Decree no. 196 of 30 June 2003 and by other regulations in force on the subject. This information concerns the personal data sent by the User at the time of registration, as well as those obtained from visits and navigations on our site and subsequently provided by the user for the activation of the services offered within the Portal.
The personal data requested are divided into two categories:
mandatory and optional, as shown in the registration procedure and request for activation of the services offered.
The provision of mandatory data and the related processing for the purposes indicated above are strictly functional to the execution of the services indicated.
Any refusal of the user to provide such data or any refusal to allow their treatment will make it impossible to use the service offered by Diamanti di Zucchero from Tortora Nicola. The other data collected are used to help Diamanti di Zucchero from Tortora Nicola to offer an ever better service. With respect to them, the user is free to provide them or not.
Diamanti di Zucchero from Tortora Nicola submits the personal data of users to all processing operations identified by Legislative Decree 196/2003 - that is, to the collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection and any other operation useful for the provision of the requested services, including communication to third parties, where necessary - with automated and computerized methods.
Such data may also be organized in databases or archives.
In particular, the purposes of the processing of personal data are as follows:
- provide the services provided;
- check the quality of the services offered;
- to carry out any accounting and tax obligations;
- satisfy market surveys and statistics, marketing and product preferences;
- trace the perpetrators of any offenses only in case of specific requests and on behalf of the competent authorities.
If the user has given specific consent:
- provide information and / or offers on products, services or initiatives offered or promoted by Diamanti di Zucchero from Tortora Nicola and / or by affiliated and / or controlled companies, as well as by commercial partners and outsourcers, without this determining the sale of personal data to third parties; the user can access their data at any time and exercise the rights referred to in art. 7, Legislative Decree 196/2003. Diamanti di Zucchero from Tortora Nicola informs that, pursuant to art. 7 of Legislative Decree 196/2003:
the user has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered and their communication in an intelligible form.
The user has the right to obtain the indication: a) of the origin of personal data; b) of the purposes and methods of the processing; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as designated representative in the territory of the State, of managers or agents.
The user has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
The user has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
Furthermore, the user will always have direct access through the web to their data, as in possession of Diamanti di Zucchero from Tortora Nicola, through their access codes ("Username" and "Password").
In this way, the user can integrate, modify or delete the data, at any time and without intermediation, independently and under his own responsibility.
Through the same interface, the user can manage the reception, frequency and content of the information provided by Diamanti di Zucchero from Tortora Nicola.

The personal data acquired by Diamanti di Zucchero from Tortora Nicola may be communicated to all employees, collaborators and consultants in any capacity of our Company, as well as to all corporate bodies.